Frequently Asked Questions (Q&A)
We know you may have questions before placing an order. Here are some of the most common ones we get from our customers at Hudson Promos Inc.
Q1: What types of products do you offer?
A: We offer thousands of promotional products — from pens, mugs, and office supplies to apparel, tech gear, outdoor essentials, and more. If you need your logo on it, you’re in the right place.
Q2: Can I order samples before placing a bulk order?
A: Yes. We offer samples so you can see the quality and design before committing to a full run. Contact us for details.
Q3: How does the customization process work?
A: Simply send us your logo or artwork. We’ll prepare a digital proof for your approval before production begins. Once approved, we move forward with printing or embroidery.
Q4: What is your minimum order quantity (MOQ)?
A: Minimums vary by product, but many items start as low as 100–300 pieces. Some premium items may have lower or higher MOQs.
Q5: How long does it take to receive my order?
A: Standard production time is 7–14 business days after proof approval. Rush options are available for tighter deadlines.
Q6: Do you offer eco-friendly or sustainable products?
A: Yes! We offer a growing line of eco-friendly items, including reusable drinkware, tote bags, and sustainable materials.
Q7: Can I see a mockup before finalizing?
A: Absolutely. We provide digital proofs so you can confirm the look of your branded product before production.
Q8: What payment methods do you accept?
A: We accept Check, Credit Card, PayPal, and Wire Transfer. Payment terms may be available for repeat corporate clients.
Q9: Do you ship nationwide?
A: Yes, we ship across the U.S. and can arrange international shipping upon request.
Q10: What is your refund and cancellation policy?
A: Because our products are custom-branded, cancellations and refunds are limited. Orders can usually be canceled before production begins. Once an item has been printed or embroidered, it cannot be refunded unless it arrives damaged or incorrect. Please contact us immediately if you need to make changes.
Q11: How do I get started?
A: Browse our catalog at www.hudsonpromos.com, choose your items, and contact us with your logo. Our team will guide you through the process from start to finish.